Senior Business Analyst
4 weeks ago
Senior Business Analyst - Problem Management
Job Summary:
Spectraforce Technologies is seeking a highly driven Senior Business Analyst with an ITSM Incident Management/Problem Management background to assist in identifying areas of opportunity to improve IT production stability.
Key Responsibilities:
Data mining ServiceNow Incident and Problem data to identify trends and areas of opportunity
Researching and proposing possible solutions, and writing reports to support findings
Responsible for answering Problem Management RFIs (Requests for Intelligence) - which are executive facing reports clearly summarizing the cause and effect of an incident
Articulating the mitigating steps being taken to reduce the risk of recurrence all in a clear and concise executive summary format
Requirements:
7+ years of Business Analyst experience
3-5 years of Incident Management experience
3-5 years of Problem Management experience
EXCELLENT Communication skills
Proficiency in MS Office (Word, Excel, PowerPoint)
Knowledge of ServiceNow reports/reporting
Proven experience as a business analyst
Handle multiple projects in a fast-paced environment
Excellent problem-solving and analytical skills
Bachelor's degree in business, accounting, IT or any related field
ITIL Certified would be a plus
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