Senior Operations Manager
4 days ago
We are seeking a highly experienced and skilled Senior Operations Manager to join our team at Keolis North America LLC. As a key member of our leadership team, you will be responsible for overseeing the planning, delivery, and continuous improvement of passenger service delivery, ensuring that our services meet the highest standards of safety, quality, and customer satisfaction.
Key Responsibilities:
- Lead the mobilization of the contract to commence passenger services safely, on time, on budget, and meeting the required contractual milestones.
- Develop and implement integrated annual business plans, including strategic planning and mobilization, safety, operational performance, customer satisfaction, and employee engagement.
- Monitor and report on key performance indicators, including safety performance, operational efficiency, customer satisfaction, and employee engagement.
- Collaborate with our client and stakeholders to plan and deliver special event services and ensure that our services meet the required standards.
- Drive financial improvement across key drivers of performance, including revenue streams, labor performance, and asset management.
Requirements:
- Minimum 10 years of experience as a General Manager or senior leadership role in the transportation industry.
- Proven track record of delivering high-quality services, improving safety performance, and driving financial growth.
- Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams.
- Fluency in English, with excellent written and verbal communication skills.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and dynamic work environment.
- The chance to work with a leading transportation company and make a real difference in the lives of our customers and employees.
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