Spa Front Desk Representative

3 weeks ago


Farmington, New Mexico, United States Nemacolin Woodlands Full time

Job Summary

We are seeking a highly motivated and customer-focused Spa Front Desk Attendant to join our team at Nemacolin Woodlands Resort. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and promoting our resort's amenities and services.

Key Responsibilities

  • Greet and welcome guests, responding to their inquiries and requests in a professional and courteous manner.
  • Process guest check-ins and check-outs, ensuring accuracy and efficiency.
  • Manage guest reservations, appointments, and services, maintaining up-to-date records and communicating effectively with guests and staff.
  • Provide information and recommendations on resort amenities, services, and activities, promoting a positive and memorable guest experience.
  • Collaborate with spa staff to ensure smooth operations, maintaining a clean and organized work environment.
  • Handle guest complaints and concerns in a professional and empathetic manner, escalating issues as necessary.
  • Participate in ongoing training and development to enhance knowledge and skills, staying up-to-date on resort policies and procedures.

Requirements

  • High school diploma or equivalent required.
  • Previous experience in customer service, hospitality, or a related field preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse guests and staff.
  • Ability to work in a fast-paced environment, maintaining a positive attitude and composure under pressure.
  • Basic math skills and accuracy in handling cash and credit transactions.

What We Offer

  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A comprehensive 401(k) plan with company match.
  • Opportunities for advancement and professional growth within our organization.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Discounts on resort amenities and services, as well as opportunities for associate referrals and recognition.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online portal. We look forward to welcoming you to our team



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