Guest Service Representative

2 days ago


Farmington, New Mexico, United States Nemacolin Woodlands Full time

Job Summary

Nemacolin Woodlands is seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Answer incoming calls and respond to guest inquiries in a timely and professional manner
  • Transfer calls to the appropriate extensions and provide accurate information to guests
  • Complete daily morning wake-up calls and take requests for information via phone inquiries
  • Answer general reservation questions and provide information on resort activities and amenities
  • Direct the needs of guests to the appropriate departments and ensure their requests are met
  • Screen all outgoing calls from the switchboard and maintain updated guest messages

Requirements

  • High school diploma or equivalent required
  • Ability to work a variety of shifts, including evenings, weekends, and holidays
  • Fluent English language skills

What We Offer

  • A competitive salary and benefits package
  • Opportunities for advancement and professional growth
  • A dynamic and supportive work environment
  • Discounts on resort amenities and services

About Nemacolin Woodlands

Nemacolin Woodlands is a world-class resort destination located in the Laurel Highlands of Southwestern Pennsylvania. We offer a range of amenities and activities, including championship golf courses, a spa and wellness center, and a variety of dining options. Our team is dedicated to providing exceptional service to our guests and ensuring their stay with us is unforgettable.



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