Guest Service Representative
2 days ago
Job Summary
Nemacolin Woodlands is seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities
- Answer incoming calls and respond to guest inquiries in a timely and professional manner
- Transfer calls to the appropriate extensions and provide accurate information to guests
- Complete daily morning wake-up calls and take requests for information via phone inquiries
- Answer general reservation questions and provide information on resort activities and amenities
- Direct the needs of guests to the appropriate departments and ensure their requests are met
- Screen all outgoing calls from the switchboard and maintain updated guest messages
Requirements
- High school diploma or equivalent required
- Ability to work a variety of shifts, including evenings, weekends, and holidays
- Fluent English language skills
What We Offer
- A competitive salary and benefits package
- Opportunities for advancement and professional growth
- A dynamic and supportive work environment
- Discounts on resort amenities and services
About Nemacolin Woodlands
Nemacolin Woodlands is a world-class resort destination located in the Laurel Highlands of Southwestern Pennsylvania. We offer a range of amenities and activities, including championship golf courses, a spa and wellness center, and a variety of dining options. Our team is dedicated to providing exceptional service to our guests and ensuring their stay with us is unforgettable.
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