Customer Service Representative
6 days ago
Border States Electric is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, promoting sales, and obtaining orders.
Key Responsibilities:- Support the day-to-day operations of the Customer Service Team
- Obtain orders and provide proactive customer service sales and service functions
- Provide timely follow-up on customer technical inquiries and requests
- Maintain Open Order Reports, Billing Block Reports, and other reports
- Actively participate in the marketing and sale of Border States Electric products and services
- Provide input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition, and procedures
- Coordinate with the Customer Financial Services staff to resolve customer-billing problems
- Provide input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions
- Minimum of a two-year business/trade degree or the equivalent in work experience
- Minimum of two years of prior customer service, city desk, or sales experience with strong knowledge of electrical products and systems
- Technical ability to understand electrical systems with a minimum of two-years of prior electrical distribution experience
- Ability to read, write, and speak in English
- Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email, and SAP software
Frequency at which you would carry/lift in a typical day:
- Lift from Waist: 10 to 25 lbs. - Frequently
- Lift from Floor: 26 to 50 lbs. - Occasionally
- Carried for Distance: 10 to 25 lbs. - Not at all
Border States Electric is a leader in the electrical supply distribution industry with over 120 locations in 31 states. We are a 100% employee-owned company with a competitive benefit package, including health, dental, and vision benefits, accident, critical illness, and hospital indemnity insurance, FSA and HSA, employee stock ownership plan (ESOP), disability benefits, 401(k) retirement plan, life insurance, employee assistance program, paid holidays, paid volunteer time, personal leave time, and more. We provide bonuses to our employee-owners upon the achievement of branch and company goals. We are an equal opportunity employer and a drug-free/smoke-free workplace.
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