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Senior Client Engagement Manager

2 months ago

Dallas, Texas, United States Calpion Full time

Company Overview: Calpion is a well-established technology firm based in Dallas, specializing in artificial intelligence solutions. We develop tailored deep learning and machine learning algorithms, custom enterprise applications, RPA solutions, cloud services, and more. Our healthcare services include automated medical billing and a Salesforce-based practice management platform.

Work Environment: At Calpion, we cultivate a dynamic workplace that encourages personal and professional development. Our culture promotes innovation, collaboration, and continuous learning, where employees are motivated to excel and contribute positively.

Position Summary: As a Senior Client Engagement Manager, you will oversee client relationships from the initial stages through to implementation, ensuring a seamless experience throughout the engagement.

Key Responsibilities:

  • Collaborate with internal teams to evaluate client requirements.
  • Provide expert guidance to business development and operational teams regarding implementation challenges and timelines.
  • Manage the implementation process diligently, ensuring all milestones are met.
  • Facilitate communication between clients and internal teams to ensure smooth project execution.
  • Focus on expanding revenue opportunities with existing clients.
  • Conduct regular business meetings and quarterly reviews with clients to maintain strong relationships.
  • Act as a client advocate, ensuring their needs are understood and met.
  • Drive client initiatives by resolving issues promptly and negotiating timelines effectively.
  • Educate clients on our expanding capabilities and gather market insights.

Qualifications:

  • Proven experience in client relationship management and process oversight.
  • Strong analytical and critical thinking skills.
  • Exceptional leadership and communication abilities.
  • Detail-oriented with the ability to manage multiple projects simultaneously.
  • Self-motivated and capable of working independently.

Company Values: At Calpion, our culture is defined by our core values: Agile, Collaborative, Innovative, Fun, Inclusive, and Passionate. We embrace change, work together to achieve success, and strive for excellence in everything we do.