Senior Client Support Manager

5 days ago

Dallas, Texas, United States S&P Global Full time
About the Role

We are seeking a highly skilled and experienced Client Support Specialist to join our team at S&P Global. As a key member of our Client Support team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and delivering high-quality service.

Key Responsibilities
  • Manage day-to-day client inquiries, including data reconciliation and validation, data delivery and logistics, and mathematical calculations.
  • Lead bi-weekly/monthly client calls, presenting KPIs and metrics, and building long-term relationships with senior-level decision makers.
  • Prepare billing reports based on clients' contractual schedules, including trend and profitability analysis.
  • Process client information in WSO Admin, investigating discrepancies when necessary.
  • Review system-generated reports to ensure proper monitoring of facilities and handle exception items.
Requirements
  • Experience working in a high-pressure client-facing role.
  • Experience project managing or coordinating technology and business delivery as a team player.
  • Experience working with Asset Management or Data Technology in Support, Business Analysis, Project Management, or Scrum Master Role.
  • Proven ability to think critically and challenge the status quo for better results.
  • Organized, able to multi-task, and have a positive attitude to achieve deadlines.
  • Self-starter with an attention to detail.
  • Adept at building and maintaining trusted and credible relationships with colleagues at all levels and external clients.
Preferred Qualifications
  • Direct experience of WSO or Syndicated Loan Market would be an advantage.
  • Experience liaising with Senior Stakeholders.
About S&P Global

S&P Global is a leading provider of essential intelligence for decision-makers worldwide. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What We Offer
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and inclusive work environment.
Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

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