Senior Client Support Manager

4 days ago

Dallas, Texas, United States S&P Global Full time
About the Role:

We are seeking a highly skilled and experienced Client Support Specialist to join our team. As a key member of our Client Support team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and delivering high-quality service.

Key Responsibilities:
  • Manage day-to-day client inquiries, including data reconciliation and validation, data delivery and logistics, and mathematical calculations within the context of client servicing.
  • Lead bi-weekly/monthly client calls and present KPI and metrics to senior-level decision makers.
  • Prepare billing reports based on clients' contractual schedules, including trend and profitability analysis for senior management and finance.
  • Process client information in WSO Admin, investigating discrepancies when necessary.
  • Review system-generated reports to ensure proper monitoring of facilities and handle exception items.
  • Interact with clients to gather information and details to accurately reflect in the system.
Requirements:
  • Experience working in a high-pressure client-facing role.
  • Experience project managing or coordinating technology and business delivery as a team player.
  • Experience working with Asset Management or Data Technology in Support, Business Analysis, Project Management, or Scrum Master roles.
  • Proven ability to think critically and challenge the status quo for better results.
  • Organized, able to multi-task, and have a positive attitude to achieve deadlines.
  • Self-starter with an attention to detail.
  • Adept at building and maintaining trusted and credible relationships with colleagues at all levels and external clients.
  • Self-motivated; able to work independently with minimal supervision.
Preferred Qualifications:
  • Direct experience of WSO or Syndicated Loan Market would be an advantage.
  • Experience liaising with senior stakeholders.
About S&P Global:

S&P Global is a leading provider of essential intelligence for decision-makers worldwide. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

Benefits:
  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

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