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Client Relationship Manager

2 months ago

Stafford, Texas, United States Puffer-Sweiven Full time
Job Overview

Company Overview:

Puffer-Sweiven has been a leader in providing equipment and services for process control, automation, safety, and reliability for over 75 years. Our mission is to enhance the efficiency and safety of process-intensive facilities by delivering top-quality products, expert technical support, and a knowledgeable team dedicated to implementing effective process solutions, all aimed at surpassing customer expectations. We pride ourselves on offering advanced products and services to our clients across the Central and Gulf Coast regions of Texas.

Areas of Expertise:

As an Emerson Impact Partner, we provide a comprehensive range of superior solutions, featuring the leading product lines tailored for specific applications. Our expertise encompasses:

  • Process Control & Safety Systems
  • Control Valves & Regulators
  • Isolation Valves & Actuation
  • Oil & Gas Automation
  • Reliability Solutions & Services
  • Pressure Management
  • Specialty Pumps & Rotating Equipment
  • Instrumentation
  • Maintenance & Repair Services

Key Responsibilities:

  • Establish, nurture, and expand professional business relationships with clients in designated accounts, influencing their selection of Pressure Protection technologies, products, and services.
  • Identify client needs, navigate challenges, and showcase strong account management skills to drive sales performance for Pressure Protection products.
  • Prospect, qualify, develop, and secure new customer accounts and sales opportunities within the Pressure Protection Business Unit.
  • Maintain an extensive understanding of Pressure Protection products and their applications.
  • Stay informed about industry trends, technological advancements, and significant developments affecting the business landscape and our clients.
  • Provide comprehensive customer support with a focus on client retention.
  • Collaborate with internal teams to formulate effective strategies for selling and servicing pressure protection products.
  • Build rapport and relationships to influence customer preferences and specifications regarding our Pressure Protection offerings.
  • Participate in account teams to develop and execute the Account Plan while identifying opportunities for growth.
  • Coordinate with various departments and support staff to deliver customer solutions efficiently.
  • Keep Salesforce updated with accurate and current information.

Qualifications:

Education/Knowledge:

  • In-depth knowledge of industries served, particularly Oil & Gas, Petrochemical, and/or Refining, is essential for understanding the factors that contribute to business success.
  • A BS/BA degree in a relevant field that supports technical knowledge of the industry is required.

Experience/Skills:

  • A minimum of 5 years of proven sales experience with Final Control Products.
  • Exceptional written and verbal communication skills, including strong presentation abilities.
  • Proficient information management skills, including the use of personal computers.

Core Competencies:

  • Outstanding communication skills with individuals at all levels within Puffer, Emerson, and client organizations.
  • Strong executive presence and the ability to engage effectively with C-suite executives.
  • Robust business acumen and the capability to manage strategic vision and purpose in B2B relationships.
  • Excellent customer service skills.
  • Proven ability to interface with and influence technical decision-makers.
  • Strong prospecting and opportunity identification skills, along with innovative selling and servicing techniques.
  • Demonstrated analytical and creative problem-solving abilities.
  • Technical aptitude to assess potential product applications and alternatives.
  • Ability to interact effectively with all levels of customer contacts and internal personnel.
  • Solid interpersonal skills, including engaged listening and effective questioning techniques.
  • Strong motivation and initiative.
  • Effective negotiation skills.
  • Ability to manage customer expectations regarding deliverables and timelines.
  • Exhibits strong self-management skills, demonstrating professionalism and reliability.