Floral Guest Service Associate

4 weeks ago


Honolulu, Hawaii, United States AlohaHP Full time
Job Summary

We are seeking a skilled Floral Guest Service Associate to provide exceptional customer service and support in our floral department. As a key member of our team, you will be responsible for creating a positive and memorable experience for our guests, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities:

  • Provide friendly and courteous service to guests, answering their questions and resolving their concerns in a timely and professional manner.
  • Assist guests with selecting the perfect bouquet or arrangement, offering product suggestions and recommendations based on their needs and preferences.
  • Manage a variety of communications, including phone calls, web messages, and live chat, ensuring all inquiries are addressed promptly and professionally.
  • Support our team with inventory management, restocking displays, and maintaining a clean and organized sales floor and phone center.
  • Assist with marketing efforts by reaching out to new and existing customers, helping to build and maintain strong guest relationships.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and team members.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Flexibility to work a variety of shifts, including weekends and holidays.
  • Reliability and punctuality, with a strong commitment to attendance and punctuality.
  • Ability to learn and adapt to new processes and procedures.

What We Offer:

  • A fun and dynamic work environment, with opportunities for growth and development.
  • A competitive hourly rate and benefits package.
  • The chance to work with a talented and dedicated team, passionate about delivering exceptional customer service.
  • Opportunities for ongoing training and education, to help you succeed in your role and advance your career.


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