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Administrative Support Specialist

2 months ago

Tarrytown, New York, United States Coda Staffing Full time
Job Overview

We are seeking a dedicated individual to enhance our team of diverse healthcare professionals. The ideal candidate will be dependable, adaptable, and possess a strong sense of confidentiality, along with a friendly demeanor that allows for effective interaction with various patients.

This position encompasses a range of responsibilities at the front desk, including managing phone calls, scheduling appointments, processing billing, and handling correspondence. Reporting directly to the Practice Manager, the ability to maintain accuracy and attention to detail while working both independently and collaboratively is essential for success in this role.

Key Responsibilities:

  • Deliver prompt, courteous, and professional service to all patients and healthcare providers.
  • Assist with patient inquiries, appointment scheduling, and bookings.
  • Ensure all requests from patients and practitioners are addressed with thoroughness.
  • Maintain and update the system to ensure it is accurate and current at all times.
  • Handle cash transactions and point-of-sale operations.
  • Process medical payments, including those from insurance and private patients.
  • Perform general administrative tasks such as faxing, emailing, and document scanning.
  • Execute start and end of day procedures efficiently.

Essential Qualifications:

  • Demonstrated honesty and integrity, with the ability to manage confidential information responsibly.
  • Capability to work effectively both independently and as part of a team.
  • Exceptional phone etiquette and the ability to build rapport with patients.

Preferred Qualifications:

  • Prior experience in a similar administrative role, emphasizing customer service.
  • Background in the healthcare sector or within a medical practice.
  • Familiarity with financial management and reporting processes.