Banking Support Specialist

6 hours ago

Salem, Oregon, United States Vaco Full time
Job Title: Bank Client Support Specialist

Vaco Boston has partnered with a leading bank to fill a Client Support Specialist position. This role involves facilitating the financial security of our members by engaging in needs-based sales and service conversations related to a single Banking line of business or product set.

Key Responsibilities:
  • Handle incoming member calls and online messages in a fast-paced environment
  • Use effective communication, probing questions, and critical thinking skills to identify member needs and provide suitable solutions
  • Manage multiple tasks, such as navigating between systems and resources efficiently
  • Develop in-depth knowledge of our banking products to attract new members and enhance relationships with current members
  • Advise and educate members on banking products and services
  • Deliver outstanding member service by demonstrating empathy, active listening, and professionalism
  • Apply strong time and call management skills to assist members with their banking needs
  • Prioritize continuous improvement and development through coaching and collaboration with your manager and team members

Vaco values a diverse workplace and encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations.

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries respect your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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