Sales Support Specialist

1 week ago


Salem, Oregon, United States Western Utility Telecom, Inc. Full time
Job Title: Sales Support Representative

Western Utility Telecom, Inc. is seeking a highly motivated and organized Sales Support Representative to join our team. As a Sales Support Representative, you will play a critical role in supporting our sales team by providing data, managing the transfer of information from the sales team to the estimators for quote requests, and to the Project Managers when an order is received.

Key Responsibilities:
  • Coordinate with Sales Manager and other Sales personnel to identify target markets and target prospects.
  • Generate and receive direct phone calls to potential and existing customers – quantifying needs, selling the Western Utility Telecom solution, and developing and sustaining a long-term business relationship.
  • Provide price quotes, answers inquiries, or requests and resolves complaints and problems.
  • Receive and enter sales orders in a timely manner.
  • Maintain, print, and file daily sales quotes and orders.
  • Mail promotional materials and catalogs upon request.
  • Provide, or facilitate the provision of, technical assistance and logistics support to customers via e-mail, phone, and occasionally, in person.
  • Coordinate with estimators, engineers, and Outside Sales to ensure timely quote submittals.
  • Coordinate with project managers, purchasing, production, and shipping to ensure timely shipments.
Requirements:
  • Associate degree or equivalent experience required.
  • Experience in project management or management assistance preferred.
  • Experience basic computer skills – Word Processing, Spreadsheet, Adobe, Power Point, etc.
  • 6-12 months' prior customer service background
Working Conditions:
  • Clean office in a manufacturing environment.
  • Hours may exceed more than 40 per week especially during peak times


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