Product Training Specialist

4 weeks ago


St Louis, Missouri, United States Equifax Full time

At Equifax, we're seeking a skilled Product Training Specialist to join our team. As a key member of our training team, you'll be responsible for onboarding and upskilling employees and clients on product support, while analyzing training needs to develop effective programs. This role plays a critical part in employee retention and performance improvement by managing ongoing training, knowledge resources, and addressing skill gaps in collaboration with Quality Assurance.

  • Create training and user documentation, and maintain ongoing documentation processes as business needs evolve or features are added.
  • Manage client training content to ensure accuracy and relevance in a Knowledge Base environment.
  • Coordinate with Operations, Technology, Product Management, Implementation, and Training to ensure updated and consistent messaging/content for all internal and external audiences.
  • Manage releases by proactively adding and updating knowledge base articles for new features and engaging training to ensure user readiness.
  • Review feedback from employees and customers to inform changes in functionality and content and educate customers and employees on effective use of the knowledge base.
  • Deliver live custom client training demonstrations on various applications/topics requested by customers.
  • Partner closely with Instructional Designers to build out on-demand training content.
  • Manage quarterly catalog of course offerings to ensure live sessions are timely, relevant, and up to date.
  • Attend regular calls with internal stakeholders to understand migration, acquisition, and technology changes that may impact the customer base and proactively develop resources to support those efforts.

Requirements

  • Bachelor's Degree in Communications, Education, Organizational Learning, Technical Writing, Instructional Design, or a related field OR 5+ years in a client-facing business-to-business role.

Preferred Qualifications

  • Experience with various Equifax products or any highly regulated business.
  • Technical systems training experience and experience with systems undergoing Agile development and change processes.
  • Experience using Workfront for project management.
  • Exposure to and experience in Articulate 360, Adobe, Camtasia, or other content creation platforms.
  • Possess excellent written and verbal communication skills with the ability to communicate with team members at various levels, including business leaders and high-level clientele.
  • Eagle-eye ability to detect content mistakes, whether spelling or grammatical, or noticing that a client's name is misspelled or a phone number is incorrect.
  • Precise and have an extreme attention to detail.
  • Organized, know how to prioritize, and are comfortable managing your own deadlines to get things done in a timely manner.
  • Have a desire to learn and grow in Instructional Design, facilitation, and are a team player.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.



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