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IT Support Specialist

4 weeks ago

St Louis, Missouri, United States Core & Main Full time
Job Summary

Core & Main is seeking a skilled IT Support Specialist to ensure the operational efficiency of our locations by providing onsite and remote Level 1 support for computing hardware and software.

Responsibilities include:

  • Responding to inbound phone calls, email, or web tickets
  • Providing proactive service in the diagnosis and resolution of incidents, problems, and requests
  • Setting up, maintaining, and monitoring hardware at new locations
  • Assisting new associates with logging into machines and providing support functions
  • Maintaining a high level of customer service and meeting Service Level Agreements

Requirements:

  • HS Diploma or GED strongly preferred
  • Specialized skills training/certification may be required
  • 1-2 years of experience in the field

About Core & Main:

Core & Main is a leading distributor of water, sewer, storm drain, and fire protection products in the United States. We operate approximately 320 branches nationwide and are committed to the safe distribution of water and fire protection to help communities thrive.