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Client Relations Associate
2 months ago
We are looking for a meticulous communicator with exceptional multitasking skills to manage customer inquiries and order fulfillment. If you thrive in delivering outstanding client support, juggling various responsibilities, and are enthusiastic about collaborating with a reputable brand, this opportunity may be ideal for you. Experience in a small business environment is advantageous. This position is remote and requires a dependable internet connection and a quiet workspace.
About HedgeApple: HedgeApple is an online furniture retailer focused on interior design and home furnishings. By partnering with various suppliers and logistics providers, we aim to ensure timely product delivery. Our team members enjoy the flexibility to tailor their workflows to their strengths in this vibrant setting.
Key Responsibilities:
- Manage phone calls, emails, and chat communications from clients and suppliers
- Address service-related issues swiftly and professionally, often working alongside team members
- Oversee order fulfillment, including coordinating deliveries and resolving inventory matters
- Report directly to the operations manager
Required Qualifications:
- Excellent customer service and multitasking capabilities
- Quick learner with strong communication and organizational skills
- Experience working remotely with a stable internet connection and a distraction-free environment
- Background in shipping and receiving preferred
- (Preferred) 1+ years of experience in customer service
- (Preferred) 1+ years of proficiency with software such as Microsoft Office, Gmail, etc.
Benefits Offered:
- Provided Work Equipment
- Health/Dental Insurance
- Paid Time Off
- 401(k) Plan with Matching Contributions
Please note that this remote role requires local candidates for initial training and company activities.