Customer Service Representative
24 hours ago
Innova Solutions is seeking a highly skilled Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Complex Analytics and Reporting: Provide in-depth analytics and reporting services to improve and automate client processing systems.
- Client Issue Management: Manage moderate to complex external client issues and provide timely resolutions.
- Business Process Improvement: Collaborate with cross-functional teams to identify and implement process improvements that enhance client satisfaction and efficiency.
- Technical Support: Provide technical support to clients and internal teams, ensuring seamless resolution of issues.
- Product Development: Participate in product development, enhancement, and testing to ensure products accurately and efficiently process high-value transactions.
- Problem-Solving: Solve complex problems based on in-depth knowledge of the system and industry standards.
- Client Support: Provide support to lower-level client processing roles and contribute to the achievement of related teams' objectives.
- Education: Bachelor's degree in a related field.
- Experience: 2+ years of experience in customer service, technical support, or a related field.
- Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Competitive Pay: $24.00/hr - $25.00/hr.
- Benefits: Medical & pharmacy coverage, dental/vision insurance, 401(k), health saving account (HSA), flexible spending account (FSA), life insurance, pet insurance, short-term and long-term disability, accident & critical illness coverage, pre-paid legal & ID theft protection, sick time, and other types of paid leaves (as required by law).
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Customer Service Representative
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Lake Mary, Florida, United States Innova Solutions Full time{"h1": "Customer Service Representative Job Description", "p": "At Innova Solutions, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:* Provide quality customer service and...
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