Customer Service Representative

24 hours ago


Lake Mary, Florida, United States Innova Solutions Full time
About the Role

Innova Solutions is seeking a highly skilled Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Complex Analytics and Reporting: Provide in-depth analytics and reporting services to improve and automate client processing systems.
  • Client Issue Management: Manage moderate to complex external client issues and provide timely resolutions.
  • Business Process Improvement: Collaborate with cross-functional teams to identify and implement process improvements that enhance client satisfaction and efficiency.
  • Technical Support: Provide technical support to clients and internal teams, ensuring seamless resolution of issues.
  • Product Development: Participate in product development, enhancement, and testing to ensure products accurately and efficiently process high-value transactions.
  • Problem-Solving: Solve complex problems based on in-depth knowledge of the system and industry standards.
  • Client Support: Provide support to lower-level client processing roles and contribute to the achievement of related teams' objectives.
Requirements
  • Education: Bachelor's degree in a related field.
  • Experience: 2+ years of experience in customer service, technical support, or a related field.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
What We Offer
  • Competitive Pay: $24.00/hr - $25.00/hr.
  • Benefits: Medical & pharmacy coverage, dental/vision insurance, 401(k), health saving account (HSA), flexible spending account (FSA), life insurance, pet insurance, short-term and long-term disability, accident & critical illness coverage, pre-paid legal & ID theft protection, sick time, and other types of paid leaves (as required by law).


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