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Customer Service Sales Representative

2 months ago

Lake Mary, Florida, United States Scenthound Full time
Benefits:
  • Company events
  • Employee discounts
  • Complimentary uniforms
  • Training and development opportunities
Perks and Benefits:
  • Clear career advancement pathway to Management roles (Assistant Manager, Manager) and other options
  • Sales incentives
  • Discounts available
About the Role:

The Sales & Front Desk Associate plays a crucial role at Scenthound, concentrating on promoting memberships while delivering outstanding service to each customer.

Requirements:
  • Proven sales experience and confidence (membership sales are highly regarded)
  • Experience in customer service (retail, hospitality)
  • Proficiency in computer and technology
  • A genuine passion for dogs and their health and wellness
  • Reliable transportation
  • Willingness to work in a smoke-free environment
Ideal Candidate:

We seek a driven team member who is enthusiastic about sales and customer service. A successful Sales & Front Desk Associate is sociable, self-motivated, an independent problem solver, and a compassionate dog enthusiast. We are looking for an ambitious individual who aspires to grow their career through our training program to become a Scenthound Manager.

Key Responsibilities:
  • Promote membership sales through health and wellness education
  • Achieve key performance indicators - average ticket price and rebooking ratio - through memberships, service add-ons, and retail sales
  • Generate membership leads; follow up with prospective members
  • Handle phone inquiries, schedule customer appointments, and manage customer profiles and records
  • Oversee cash drawer - responsible for daily cash transactions
  • Manage customer expectations; address customer concerns; retain memberships
  • Maintain Scenthound sanitary and cleaning standards - ensure the reception area is clean and welcoming
  • Perform additional tasks and responsibilities as assigned by the Scenter Manager
Skills and Qualifications:
  • Confidence in selling services and products
  • Ability to connect with customers (both canine and human) and deliver exceptional customer service
  • Capacity to learn about our products and services to educate dog owners; communicate our values and culture as the foundation for our services
  • Effective communication with team members and dog owners (in person and over the phone)
  • Ability to independently resolve issues using Scenthound values and culture as a guide
  • Attention to detail
  • Time management; efficiently schedule appointments
  • Accountability; uphold Scenthound standards for oneself and others
Compensation: $15.00 per hour