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Customer Service Representative
2 months ago
Key Responsibilities:
* Provide quality customer service and support to clients daily, including phone interaction, problem resolution, and account transaction processing in a timely manner.
* Provide product knowledge and technical assistance as necessary.
* Respond to customer inquiries and investigate and correct errors in customer accounts and statements.
* Maintain correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
* Enter information into a computerized database.
Requirements:
* Customer service experience is required.
* Finance/Business industry experience is preferred.
Benefits:
* Innova Solutions offers a competitive pay range of $25.00/hr.
* Benefits include medical and pharmacy coverage, dental and vision insurance, 401(k), health savings account (HSA), flexible spending account (FSA), life insurance, pet insurance, short-term and long-term disability, accident and critical illness coverage, pre-paid legal and ID theft protection, sick time, and other types of paid leaves (as required by law).
* Employee Assistance Program (EAP).
About Innova Solutions:
* Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion.
* Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Equal Opportunity Employer:
* Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment.
* Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.
If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or Please indicate the specifics of the assistance needed.
Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.
Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
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