Product Support Specialist
5 days ago
Rite-Hite is seeking a highly skilled Product Support Specialist to join our team. As a key member of our customer service team, you will be responsible for providing technical assistance to representatives, technicians, and customers to ensure consistent installation, troubleshooting, and support of engineered products in the field.
Key Responsibilities:- Process customer/representative issues that arise from use of the product and technical training.
- Communicate trends and issues to Engineering, Purchasing, and Manufacturing departments.
- Effectively process/authorize Purchase Orders for customer service and warranty claims per established policies and procedures.
- Develop owner's manuals, technical bulletins, and field 'tech tips' to ensure accurate and understandable product communications.
- Plan, coordinate, and implement service training on the divisional product line to enhance knowledgeable and professional field servicing.
- Associate's degree (AA) in a relevant technical field combined with two years warranty administration experience.
- Excellent organizational, negotiation, and problem-solving skills.
- Ability to use and read engineering drawings and schematics.
- Working knowledge of electrical control circuits and fluid power.
- Working knowledge of Microsoft Outlook, Microsoft Word, Microsoft Excel, AS400, AutoCAD, Solid Works, JD Edwards Enterprise One, Excel, and MS Word.
- Competitive compensation and a comprehensive benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug-free workplace for our customers and employees.
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