Service Support Specialist

4 days ago


Wisconsin Rapids, Wisconsin, United States Krones Full time
Job Title: Service Support Specialist

Krones is seeking a highly skilled Service Support Specialist to join our team in the US. As a key member of our service organization, you will play a critical role in ensuring the optimal performance and reliability of our equipment and digital solutions.

Key Responsibilities:
  • Implement condition monitoring systems and solutions within Krones equipment and digital cloud solutions S2ACT to ensure optimal performance and reliability.
  • Work with divisions, 2nd level Germany, and onsite teams on data correction of PLCs (DMM).
  • Develop and implement proactive support models with support specialists, engineering, and head of support.
  • Collaborate with customers and internal teams to understand their needs and provide data-driven insights and recommendations to improve asset health and operation.
  • Evaluate and optimize the effectiveness and efficiency of monitoring systems and solutions to meet customer expectations.
  • Stay up-to-date on the latest trends and best practices in machine condition monitoring and related fields.
  • Manage company resources effectively and maintain equipment, tools, supplies, phones, and energy.
  • Travel up to 30% domestically and internationally.
Requirements:
  • Associate degree or bachelor's of applied sciences (EE) preferred or equivalency of minimum five years of industry experience.
  • Minimum 5 years of experience as a line electrician.
  • Proficiency in PLCs (Siemens and Rockwell).
  • Knowledge of Zenon and Visiwin.
  • Knowledge of computer programming.
  • Knowledge of tools and instruments used for data gathering.
  • Excellent communication skills with the ability to work independently and collaboratively.
Benefits:
  • Competitive salary and benefits program.
  • Generous health, dental, and vision package.
  • 401(k) program.
  • Flexible work schedule.

Krones offers an outstanding opportunity to be involved with and challenged by leading-edge technologies, further career opportunities to learn and develop skills, and a competitive salary and benefits program. Our benefits program includes a generous health/dental/vision package, and 401(k) program in addition to other benefits. Please submit your resume.

A world leader in the processing and packaging industries, Krones works with some of the largest beverage, food, and consumer packaging brands in the world. With projects ranging from planning and installing fully integrated processing, packaging, and bottling systems to replacing or upgrading individual machines, your work will make a difference by helping deliver vital products to the world.

As a Krones employee, you'll experience the positive impact of Krones culture from day one. Whether you work on the production floor, in the office, or out in-the-field, Krones strives to create an inclusive environment where all team members feel supported and valued.



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