Product Support Specialist III
2 weeks ago
As a Product Support Representative III at FIS, you will leverage your expertise in banking operations to deliver exceptional customer experiences. You will work closely with clients to understand their needs and provide tailored support for our software solutions. Your extensive knowledge of banking systems and products will enable you to troubleshoot complex issues and provide expert guidance to clients.
About the Team:
The Client Support team at FIS is a collaborative and dynamic organization that values innovation and customer satisfaction. Our team members are experienced bankers who possess a deep understanding of our software and its applications in the banking industry. We are committed to delivering world-class support to our clients and are passionate about helping them achieve their goals.
Key Responsibilities:
• Handle customer inquiries and resolve support issues related to financial transactions, operational controls, and compliance
• Provide expert product support to clients, including recreating issues in test environments and recommending corrective action
• Anticipate client needs and provide proactive solutions to ensure seamless customer experiences
• Collaborate with internal teams to resolve complex issues and improve product quality
Requirements:
• Strong analytical and problem-solving skills, with the ability to think critically and anticipate next steps
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
• Experience with core banking systems, payments, and money movement products
What We Offer:
At FIS, we are committed to providing our employees with opportunities for growth and development. We offer a competitive salary, comprehensive benefits package, and a dynamic work environment that values innovation and collaboration. If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, we encourage you to apply.
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