IT Support Specialist
4 days ago
We are a locally owned business providing comprehensive IT services to small- and medium-sized businesses in the Northeastern Wisconsin area. Our main office is located in Little Suamico, WI. As a recognized Managed Services leader, we have won MSP of the Year multiple times. Our mission is to create business owner confidence in their IT infrastructure to ensure our clients can operate their businesses securely, reliably, and optimally.
The OpportunityThe IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The position requires experience, outstanding customer service and personal communication skills. The successful candidate will communicate well with clients, solve their problems, and follow up to ensure client satisfaction.
Key Responsibilities:- Respond to support requests in a timely manner
- Supervise the servicing for all support tickets
- Ensure the satisfaction of the end-user
- Perform onsite systems, network and security assessments
- Set up, configure, and troubleshoot Windows servers and workstations
- Experience with RMM and PSA software
- Set up, configure firewalls such as SonicWALL, Sophos, Watchguard, Fortinet, Cisco, Ubiquiti
- Experience with server administration via Active Directory, File & Print services, DNS, DHCP
- Experience with virtualization technologies such as VMware, Hyper-V
- Experience with cloud platforms such as Azure and/or AWS
- Experience with backup technologies including cloud-based backups such as Datto
- College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience
- Experience with desktop and server operating systems including Windows 11, Windows 10, Server 2012, Server 2016, Server 2019, and Mac OS
- Valid Driver's License with a clean driving record and ability to drive to customer locations when required
We offer a competitive compensation package, including $23.00 - $27.00 per hour. Our growth isn't measured in numbers, it's an investment in aligning with the best talent. If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions.
We're committed to a People First Culture, supporting small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
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