IT Support Specialist

2 months ago


Wisconsin Rapids, Wisconsin, United States TeamLogic IT Full time
About TeamLogic IT

We are a locally owned business providing comprehensive IT services to small- and medium-sized businesses in the Northeastern Wisconsin area.

Job Summary

The IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks.

Key Responsibilities
  • Respond to support requests in a timely manner
  • Supervise the servicing for all support tickets
  • Ensure the satisfaction of the end-user
  • Perform onsite systems, network and security assessments
  • Set up, configure, and troubleshoot Windows servers and workstations
  • Experience with RMM and PSA software
  • Set up, configure firewalls such as SonicWALL, Sophos, Watchguard, Fortinet, Cisco, Ubiquiti
  • Experience with server administration via Active Directory, File & Print services, DNS, DHCP
  • Experience with virtualization technologies such as VMware, Hyper-V
  • Experience with cloud platforms such as Azure and/or AWS
  • Experience with backup technologies including cloud-based backups such as Datto
Requirements
  • College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience
  • Experience with desktop and server operating systems including Windows 11, Windows 10, Server 2012, Server 2016, Server 2019, and Mac OS
  • Valid Driver's License with a clean driving record and ability to drive to customer locations when required
Compensation

$27.00 per hour

About You

You are an experienced IT professional looking for a change. You like learning, challenges, leading and working in a team. Helping people/clients gives you a huge sense of satisfaction and accomplishment. You understand that building trustful relationships is key. You are good at what you do, and you also know areas you need to improve. You have a strong drive for results, and you help make others better.

Why TeamLogic IT?

We are committed to a people-first culture, providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.


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