IT System Administrator
4 weeks ago
The IT System Administrator will play a key role in the IT Operations team at PADNOS. This position will focus on process optimization, leveraging existing tools, and procuring new tools to streamline current support needs, support our mobile workforce, and prepare for future growth. The System Administrator will be responsible for managing enterprise hardware, including SAN, VMware/Azure infrastructure, and related hardware. They will also work closely with the internal IT support staff as a means of escalation when necessary.
Key Responsibilities
- Improve scalability for endpoint deployment processes for computers and thin clients
- Optimize processes for user creation, change of status, and terminations
- Onboarding for new business acquisitions, including frequent onsite support and health checks, functioning as the main IT representative, and partnering with the IT helpdesk to provide comprehensive support
- Enhance IT support footprint through MDM and related tools
- Optimize IT alerts to reduce alert fatigue and false positives
- Assist with computer systems and network server changes and troubleshooting
- Assist with virtualization and accompanying data center hardware
- Support backup and DR processes
- Troubleshoot hardware and software issues and provide a root cause analysis
- Create and maintain technical documentation and work instructions for IT processes
- Assist with remote site support and field repair duties upon escalation
- Support our security stack, keeping team members operational and secure
- Work with vendors to support printer fleets
- Manage special technology projects and initiatives as assigned
- Utilize our service desk system for support request communication and tracking
- Handle system-related month-end tasks
- Train end-users on hardware and software functionality
- Monitor and respond to alerts for network-connected devices
- Serve as a technical resource for capacity planning and other project discussions
- Knowledge of network equipment, wiring, VLAN configuration, and network diagnostic tools
- Solid understanding of computer systems, peripherals, printers, and Windows operating systems
- Moderate Microsoft Office experience with Word, Excel, PowerPoint, Outlook, and Office 365 administration
- Excellent interpersonal, written communication, and problem-solving skills
- Understanding of current technology trends and improvements
- High level of customer service
- Ability to work independently and in teams
- Knowledge of automation and scripting tools
- 3-5 years of network administrator or system administration experience
- An Associate's or BA/BS degree in Information Technology, Computer Science, System Administration, or a closely related field
- System administration and IT certifications are a plus
PADNOS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, weight, height, sex, sexual orientation, marital status, national origin, age, genetic medical information, protected veteran status, or disability status.
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