IT Support Specialist

4 weeks ago


Grandville, Michigan, United States Mentavi Inc Full time
About Us

Mentavi Health is a leading provider of behavioral health services, offering comprehensive diagnosis and treatment across the United States. We are committed to maintaining the highest standards of compliance, credentialing, and risk management to ensure the safety and well-being of our patients.

Job Summary

We are seeking a highly-motivated and knowledgeable IT Support Specialist to join our organization. This role is responsible for supporting our internal employees with day-to-day technical support, as well as helping to build and maintain our company's technical infrastructure.

Key Responsibilities
  • Provide first-level support to internal staff and healthcare providers, including troubleshooting, software issue investigation, hardware support, and general inquiries.
  • Manage SaaS account creation and access for staff.
  • Handle CRM issues that arise, and document and report related issues to the development team.
  • Onboard new employees with required hardware and software.
  • Work to implement additional IT projects as assigned.
Requirements
  • Associate's degree in IT or other related field, preferred but not required.
  • Minimum of 2 years of experience in a tech-related field.
  • Experience with Google Workspace.
  • Experience with Apple MacOS, Apple Business Manager, and Mobile Device Management (MDM).
Desired Skills/Abilities
  • Administration of SaaS platforms and other software licensing systems.
  • Operating within ITSM ticketing systems.
  • Email administration.
  • Hardware management.
  • Zsh or AppleScript.
  • Ability to prioritize tasks and pursue resolutions using personal discretion regarding approval or escalation.
  • Ability to navigate team dynamics and collaborate within a multi-team environment.
  • Supportive and enthusiastic of the company's mission, vision, and values.
Benefits
  • Competitive salary and benefits package (health, dental, vision, 401K).
  • Professional development opportunities.
  • Hybrid/flexible work environment.
  • Paid holidays and PTO.
  • STD and LTD.
  • Paid life insurance and voluntary life insurance options.
  • Employee stock options.
  • Canine pet policy.
  • Free snacks and drinks in the office.
  • Company meetings with paid lunches.
  • Access to our diagnostic evaluation(s).
  • Team building events, including but not limited to company picnics.

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