IT Support Specialist

4 weeks ago


Grandville, Michigan, United States Mentavi Inc Full time

About Us: As a leading provider of behavioral health services, Mentavi Health is committed to maintaining the highest standards of compliance, credentialing, and risk management to ensure the safety and well-being of our patients. We are designated as one of 50 companies to watch in Michigan Celebrates in 2022.

This position is in a hybrid setting, Monday-Friday 8am - 5pm, and will report to the Systems Administrator. The role will be based in our Grandville office.

We are seeking a highly-motivated and knowledgeable individual to join our organization as an IT Support Specialist. This role is responsible for supporting our internal employees with day-to-day technical support, as well as helping to build and maintain our company's technical infrastructure.

Key Responsibilities:

  • Provide first-level support to internal staff and healthcare providers, including troubleshooting, software issue investigation, hardware support, and general inquiries.
  • Manage SaaS account creation and access for staff.
  • Handle CRM issues that arise, and document and report related issues to the development team.
  • Onboard new employees with required hardware and software.
  • Work to implement additional IT projects as assigned.

Education and Experience:

  • Associate's degree in IT or other related field, preferred but not required.
  • Minimum of 2 years of experience in a tech-related field (Information Technology, Development, etc).
  • Experience with Google Workspace.
  • Experience with Apple MacOS, Apple Business Manager, and Mobile Device Management (MDM).

Desired Skills/Abilities:

  • Administration of SaaS platforms and other software licensing systems.
  • Operating within ITSM ticketing systems.
  • Email Administration.
  • Hardware Management.
  • Zsh or AppleScript.
  • Ability to prioritize tasks and pursue resolutions using personal discretion regarding approval or escalation.
  • Ability to navigate team dynamics and collaborate within a multi-team environment.
  • Supportive and enthusiastic of the company's mission, vision, and values.

Equal Opportunity: Mentavi Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Benefits:

  • Competitive salary and benefits package (health, dental, vision, 401K).
  • Professional development opportunities.
  • Hybrid/flexible work environment.
  • Paid Holidays & PTO.
  • STD and LTD.
  • Paid life insurance and voluntary life insurance options.
  • Employee stock options.
  • Canine pet policy.
  • Free snacks and drinks in the office.
  • Company meetings with paid lunches.
  • Access to our diagnostic evaluation(s).
  • Team building events including but not limited to company picnics.

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