Senior Technical Support Specialist
7 days ago
About Oshkosh Corp., a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Our company offers products that make a difference in people's lives by supporting those in our communities who do some of the toughest work. We own many of the most trusted brands in the air transportation industry.
Oshkosh Corp. is seeking an experienced Senior Customer Support Specialist to join our team. The ideal candidate will possess exceptional communication skills, extensive technical knowledge, and a proven track record in customer support within the manufacturing industry. This senior role involves not only resolving customer inquiries and issues regarding parts sales but also staying up-to-date on equipment, models, and systems relevant to order management and product research.
Key Responsibilities:
- Respond promptly and professionally to complex customer inquiries via phone, email, and chat.
- Deliver best-in-class service to our diverse customer base by promptly providing accurate responses to inquiries while maintaining a friendly, respectful and professional demeanor with a strong customer focus.
- Provide technical support and customer service on correct replacement part determination, price and availability, as well as handling all aspects of customer orders, including resolving discrepancies.
- Resolve and defuse customer concerns effectively and courteously, ensuring the company's long-term success.
BASIC QUALIFICATIONS
* Bachelor's Degree in Business Administration, Communications, Marketing, or Related field with 4 years of related work experience.* OR 10 years equivalent experience*
STANDOUT QUALIFICATIONS
* Strong organizational skills with exceptional follow through and attention to detail.* Enthusiastic and personable, with the ability to adapt and thrive in a dynamic environment.* Previous experience in the automotive or heavy-duty equipment industry.* Previous experience in a customer service-related field.* Proficiency in Microsoft Office applications.* Written and spoken communication skills.* Advanced ERP systems experience (XA) and various Edge systems (Salesforce, Online Express, etc)
The estimated salary for this position is $67,500.00 - $105,300.00 per year, depending on location and qualifications.
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