Customer Service Expert

7 days ago


Warrenton, Oregon, United States Oshkosh Corp. Full time

About Oshkosh AeroTech, a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Our team offers products that make a difference in people's lives by supporting those in our communities who do some of the toughest work.

We are seeking an experienced Senior Customer Support Specialist to join our team. The ideal candidate will possess exceptional communication skills, extensive technical knowledge, and a proven track record in customer support within the manufacturing industry. This senior role involves not only resolving customer inquiries and issues regarding parts sales but also staying up-to-date on equipment, models, and systems relevant to order management and product research.

Responsibilities:

  • Deliver comprehensive documentation of scenarios, follow-ups, and resolutions as needed.
  • Enhance communication strategies to bolster parts sales, achieve goals and aid in the development, maintenance, and troubleshooting of programs and services, with a focus on promoting upselling.
  • Meet or exceed individual customer contact targets set by Management to help support the overall Departmental Key Performance Metrics (KPM).
  • Actively participate in or present at departmental meetings to help determine the best course for the department's success and foster a learning environment.

QUALIFICATIONS

* Bachelor's Degree in Business Administration, Communications, Marketing, or Related field with 4 years of related work experience.* OR 10 years equivalent experience*

STANDOUT QUALIFICATIONS

* Strong organizational skills with exceptional follow through and attention to detail.* Enthusiastic and personable, with the ability to adapt and thrive in a dynamic environment.* Previous experience in the automotive or heavy-duty equipment industry.* Previous experience in a customer service-related field.* Proficiency in Microsoft Office applications.* Written and spoken communication skills.* Advanced ERP systems experience (XA) and various Edge systems (Salesforce, Online Express, etc)

The estimated salary for this position is $67,500.00 - $105,300.00 per year, depending on location and qualifications.



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