Technical Support Specialist

1 week ago


Ephrata, Pennsylvania, United States Lbh2o Full time

**Technical Customer Service Representative**

**About the Role**

Lbh2o is seeking a skilled Technical Customer Service Representative to join our team. As a key member of our sales department, you will be responsible for providing exceptional customer service and technical support to our clients.

**Key Responsibilities**

  • Process and respond to customer inquiries and complaints in a timely and professional manner.
  • Provide technical product information and support to customers, including product availability and sales territories.
  • Collaborate with sales staff to ensure seamless customer service and support.
  • Research and resolve customer complaints and issues in a fair and efficient manner.
  • Track and expedite order activity to ensure timely delivery.

**Requirements**

  • 1+ year of experience in a technical customer service role.
  • Technical product training and high-level product knowledge.
  • Excellent communication and problem-solving skills.

**What We Offer**

Lbh2o offers a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.



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