Warehouse Operations Specialist

2 weeks ago


Austin, Texas, United States ICU Medical Full time

FLSA Status

Non-Exempt

Position Overview

The Warehouse Operations Specialist is tasked with overseeing the efficient flow of inventory within the warehouse environment. This role includes the meticulous management of Receipts, Picks, Returns, Restocks, and Inquiries. The Specialist is expected to proficiently utilize the Oracle order processing system to support Supervisors as needed. Independent work and proactive communication with management regarding customer service or system challenges are essential. Collaboration with receiving and shipping teams is crucial for processing Reimbursements and managing 3rd party receipts, as well as handling Quarantine loads within the Oracle system. Compliance training for the facility will be a key responsibility of this position, alongside addressing Inventory discrepancies as an Oracle inventory expert reporting to the Inventory/Returns Supervisor.

Key Responsibilities

· Assist the Inventory Supervisor with daily inventory management tasks, including discrepancy reconciliation and inquiries.

· Operate forklifts and other necessary equipment for material movement within the distribution center, ensuring daily vehicle inspections and proper charging post-use.

· Oversee the daily pick wave, sorting orders for the Shipping Supervisor and identifying issues during sorting to mitigate negative impacts.

· Support the Receiving Supervisor in processing inbound shipments in Oracle and resolving receipt discrepancies.

· Monitor and manage facility training requirements to ensure compliance.

· Train new Specialists and conduct performance evaluations within the initial 90 days.

· Serve as the subject matter expert for returns and restocks, prepared for audits and inspections.

· Maintain professional communication with Customers, Customer Service, and Management during the returns process.

· Enter weekly productivity data and assist with replenishments to sustain picking efficiency.

· Review and reconcile vendor invoices for payment processing.

· Track facility licensing monthly to ensure validity and timely renewals.

· Flexibility to assist with cycle counts as necessary.

· Emphasize accuracy, attention to detail, and organization in all tasks.

· Process waste manifests and engage with the Inventory Manager professionally.

· Work independently while maintaining clear communication with management and department personnel regarding returns processing.

· Adhere to all good manufacturing practices, Food and Drug guidelines, and Drug Enforcement Laws.

· Perform general housekeeping duties and collaborate in designated teams (e.g., Safety, 5S, Lean initiatives).

· Be open to traveling to other facilities to assist with operations in urgent situations.

Knowledge, Skills & Qualifications

· Proficient in basic math calculations.

· Strong verbal and written communication skills.

· Ability to work with minimal supervision in a fast-paced environment.

· Current forklift certification is mandatory; stand-up forklift certification is preferred.

· Certification for motorized (electric) pallet jacks is advantageous.

· Extensive knowledge of Oracle systems is required.

· Proficiency in Microsoft Word, Excel, and Outlook is preferred.

Education and Experience

· High School diploma or GED equivalent.

· A minimum of 3-5 years of experience in warehousing or related customer service roles.

· Experience with Oracle systems is preferred.

Minimum Qualifications

· Must be at least 18 years of age.

Travel Requirements

· Typically requires travel less than 10% of the time.

Physical Requirements and Work Environment

· Regularly required to communicate effectively.

· Must work safely around heavy equipment in a dynamic environment.

· Capable of lifting up to 80 lbs.



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