Sportsbook Customer Service Representative

1 week ago

Las Vegas, Nevada, United States Horseshoe LV - AWI Full time

WELCOME TO HORSESHOE LV - AWI At Horseshoe LV - AWI, a premier provider in the sports betting industry, we are currently seeking enthusiastic individuals for our Sportsbook positions. If you enjoy engaging with customers and excel in a dynamic environment, this opportunity may be for you.

ROLE OVERVIEW As a Sportsbook Customer Service Representative, you will be the face of our retail operations. Your primary responsibility will be to deliver exceptional customer service to both seasoned bettors and newcomers alike, ensuring that every guest feels valued and informed. Your expertise in our diverse range of sports betting options will be crucial in assisting customers with their inquiries and decisions.

Why Work With Us:

  • Comprehensive benefits package available for full-time employees after a designated waiting period.
  • Flexible work schedules including nights, weekends, and holidays.
  • Opportunities for career advancement within the organization.

Key Responsibilities:

  • Deliver outstanding customer service that encourages repeat visits.
  • Adhere to all company policies and gaming regulations to maintain compliance.
  • Develop a thorough understanding of our betting offerings to engage customers effectively.
  • Address and resolve customer concerns, escalating issues to management when necessary.
  • Collaborate positively with team members and leadership to foster a supportive work environment.
  • Complete all required documentation in accordance with company and regulatory standards.
  • Perform additional tasks as assigned by management.

Qualifications:

  • Basic computer skills are essential.
  • A minimum of one year of cash handling experience is required.
  • High school diploma or equivalent is preferred.
  • Candidates must be at least 21 years old.
  • Successful completion of a drug test and background check is mandatory.
  • Ability to obtain a gaming license as required.
  • Strong customer service orientation.
  • Flexibility to work various shifts, including nights and weekends.
  • Professional demeanor and appearance.
  • Excellent verbal and written communication skills.
  • Basic mathematical skills are necessary.
  • Commitment to compliance with all company and regulatory requirements.

Physical Requirements:

  • Ability to stand for extended periods.
  • Capability to lift, pull, or push up to 25 lbs.
  • Proficiency in writing for prolonged durations.
  • Ability to twist, bend, or reach without significant limitations.
  • This role may involve exposure to a smoke-filled environment.

The above information outlines the general nature and level of work performed by individuals in this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Horseshoe LV - AWI reserves the right to modify job descriptions as necessary.

As part of the employment process, candidates may be required to undergo a drug test and background check. Horseshoe LV - AWI is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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