Service Operations Manager
3 weeks ago
Job Summary
The Service Manager is the operations lead for the Service Center, responsible for workflow, staffing, and KPIs to ensure exceptional customer experiences. This role requires strong communication and leadership skills, with a focus on delivering Trek's signature hospitality.
Key Responsibilities
- Integrate sales and service experiences, holding team members accountable for delivering exceptional customer service.
- Train and develop team members, engage with customers to recommend services, and manage service costs.
- Ensure a clean and efficient department, with a focus on building and delivering high-quality bikes to the sales floor and customers.
- Manage all communication from the Service Department to customers and write work orders for the shop.
Requirements
- 3+ years of bicycle service center experience.
- Excellent communication and leadership skills.
- A commitment to delivering exceptional customer experiences.
- An active learning engine and willingness to attend Trek Service classes.
- A proactive approach to staying up-to-date on industry changes and trends.
Trek Benefits
- Flexible and fun company culture.
- Competitive healthcare, PPO & HDHP medical plan options, dental insurance, vision insurance.
- Flexible Spending Accounts (FSA), free life insurance, and optional term life insurance.
- Competitive vacation package, 401(k) with match, and Employee Stock Ownership Plans (ESOP).
- 12 weeks of maternity leave with 100% pay, paid company holidays, and tuition reimbursement up to $15,000.
- Employee discounts on all products and deep partner retail discounts.
EEO Statement
Trek is an Equal Employment Opportunity Employer, strictly prohibiting discrimination based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state, and/or local laws.
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