Service Operations Manager
3 weeks ago
About the Role:
We are seeking a highly skilled Service Manager to lead our Service Center team at Trek Bikes. As the operations lead, you will be responsible for ensuring every customer has the best experience possible.
Key Responsibilities:
- Integrate the sales and service experience, holding your team accountable for delivering Trek's signature hospitality.
- Train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, and ensure a clean and efficient department.
- Take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers.
- Manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.
Requirements:
- High energy and a constant learning engine who can see the forest and the trees.
- 3+ years of bicycle service center experience.
- A commitment to delivering the best possible experience for every customer.
- An active learning engine and willingness to attend Trek Service classes in Waterloo, WI.
- Proactive approach to staying up to date on industry changes and trends.
Trek Benefits:
- Flexible and fun company culture.
- Competitive health care.
- PPO & HDHP medical plan options, Dental insurance, Vision insurance.
- Flexible Spending Accounts (FSA).
- Free life insurance & optional term life insurance.
- Competitive vacation package.
- 401(k) with match and Employee Stock Ownership Plans (ESOP).
- 12 weeks of maternity leave with 100% pay.
- Paid company holidays.
- Tuition Reimbursement up to $15,000 (Undergraduate & Masters programs).
- Employee discounts on all product.
- Deep partner retail discounts.
We are an Equal Employment Opportunity Employer:
Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.
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