Service Operations Director

3 weeks ago


Orlando, Florida, United States Thermal Tech, Inc. Full time

Job Summary

The Director of Service Operations will lead the strategic and daily business activities related to service excellence at Thermal Tech, Inc. This role requires a strong leader who can manage resources, develop operational plans, and ensure process implementation and adherence.

Key Responsibilities

  • Partner with local service managers to provide exceptional customer service by modeling attentiveness to customer needs and building trust through timely delivery of customer commitments.
  • Guide the development of technical service strategies and operational goals.
  • Establish measurable standards to evaluate operational efficiencies and effectiveness.
  • Identify and drive continuous improvement opportunities.
  • Partner with local service managers to recruit, hire, inspire, and develop talented team members.
  • Coach team members by setting clear and consistent objectives and providing meaningful ongoing feedback.
  • Demonstrate commitment to team member training and development programs to enhance team cohesiveness and retention.
  • Plan, implement, monitor, and forecast budgets to achieve financial objectives.

Requirements

  • At least ten years' experience leading within a service operations role required, and a Bachelor's degree is strongly preferred.
  • Experience with commercial boilers, HVACs, or other full-service industries is required.
  • Working knowledge of an EOS is beneficial.
  • Proven leadership with innovative and strategic thinking, resulting in significant outcomes for the organization, and a passion for driving outstanding customer satisfaction.
  • Commitment to the development and advancement of the team through mentoring and motivating.
  • Previous management experience required with understanding and experience with full P&L responsibility and professional acumen to manage multiple aspects of the organization.
  • Skilled at presenting financial and performance data clearly and succinctly in a group setting.
  • Ability to travel up to 50% of the time within the Central/North FL and South GA area.

About Thermal Tech, Inc.

Our core values - Customer Driven & Focused, Respect for People and Policy, and Doing the Right Thing - define who we are and guide everything we do. Our purpose is 'Helping the Customer Remove the Worry,' targeting medium to large commercial and industrial customers who value consistent service and innovative solutions. We follow a proven process from needs assessment to lifelong partnership, committed to delivering total system efficiency and reliability.



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