Client Success Specialist

3 weeks ago


Tempe, Arizona, United States NimbleRx Full time

**Transforming Healthcare:**

NimbleRx is a pioneering healthcare technology company that is transforming the way people access reliable and affordable healthcare. Our mission is to bring pharmacies into the future by creating a convenient and easy-to-use service that supports pharmacists and empowers patients.

We are a fast-growing, technology-first startup doing over $1 billion in GMV annually. Our team is dedicated to putting patients first and improving pharmacies across America.

Role Overview:

The Client Partner is a key member of our team, responsible for supporting new and current pharmacy partners as the lead point of contact post-launch. You will increase client engagement with Nimble features and create new sales opportunities by aligning pharmacy goals with revenue-focused growth.

This role requires a strong ability to understand pharmacists' workflows, recurring issues, and product performance, and develop durable relationships with owner(s) and staff of partner pharmacies.

Main Responsibilities:
  • Understand pharmacists' workflows, recurring issues, and product performance
  • Develop durable relationships with owner(s) and staff of partner pharmacies
  • Train and manage a book of small-medium business size Nimble pharmacy partners
  • Provide proactive solutions to using Nimble and recommend services/features to improve pharmacy revenue and performance
  • Utilize performance and revenue reports to share potential adoption and growth opportunities with key decision-makers
Requirements and Skills:
  • 3+ years of experience in account management, partner/customer success, account retention, upgrading/upselling accounts, client support, sales
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced, constantly evolving environment
  • Experience with healthcare or pharmacy industry preferred
  • Bachelor's degree
Compensation and Perks:

We offer a competitive salary range of $90,000 - $120,000 per year, depending on experience, plus benefits including medical, dental, vision, 401(k) package, generous vacation policy, and 11 paid holidays. You will also have the opportunity to work in a beautiful office overlooking Tempe Town Lake.

Nimble is committed to diversity, equity, and inclusion and welcomes applications from qualified candidates from diverse backgrounds.



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