Client Liaison Specialist
1 week ago
About Our Team at Crexendo, Inc.
We are a customer-centric organization seeking a Client Liaison Specialist to join our team. As a key member of our team, you will be responsible for developing and maintaining long-term business relationships with assigned customers.
The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work independently. You will also have a deep understanding of our products and services, as well as the ability to maintain accurate records and reports.
Key Responsibilities:
- Owning the relationship with assigned customers, assisting in onboarding and implementation
- Working with customers prior to handoff of services to ensure they know and are following best practices
- Maintaining detailed understanding of products and services to assist customers with questions and issues
- Performing internal audits on accounts as needed, ensuring accuracy of products and services with billing
- Acting as liaison between customers and internal organization groups such as Engineering, Sales, Product, Customer Service, and Deployment
Requirements and Skills:
- Bachelor's degree or work experience equivalent
- 2-3 years telecom experience
- Analytical and process-oriented mindset
- Proficient in Microsoft Office, especially Excel and Outlook
- Ability to work independently
- Excellent written and verbal communication skills
- Solid organizational skills, including multitasking and time-management
- Strong client-facing and teamwork skills
Benefits:
- Comprehensive benefits package including medical, vision, dental, holiday pay, paid time off (PTO), paid sick time (PST), and up to 3.5% 401K match
- Earn an estimated $80,000 - $110,000 per year based on location and experience
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