Client Service and Support Expert
1 week ago
ADP, a global leader in human resources technology, is hiring an Associate Client Service & Product Support Specialist. This role offers career advancement opportunities throughout your career journey and features award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning.
About the JobThis position involves providing consistent, high-quality tax service to ADP clients. You will assist clients with tax deposits and filing, serve as ADP's front-line for solving clients' challenges, and provide support using phone, email, or chat-based communication. As part of a metrics-driven environment, you must be comfortable working in a structured day and adapting to changing circumstances.
You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients.
Key Responsibilities- Assist clients with tax deposits and filing
- Serve as ADP's front-line for solving clients' challenges
- Provide support using phone, email, or chat-based communication
To thrive in this role, you must have at least one year of client service and/or call center experience, OR a minimum of two years of Insurance/Financial Institution experience. Your communication style should be clear and easy for our clients to understand and act on. You will also need to communicate quickly to summarize a problem and explain a solution.
What We OfferWe offer a competitive salary range of $45,000 - $60,000 per year, depending on location and experience. Our benefits include best-in-class benefits, flexible work arrangements, and ongoing training and development opportunities. Join a company committed to giving back and generating a lasting, positive impact on the communities in which we work and live.
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