Community Engagement Coordinator

2 weeks ago

Cleveland, Ohio, United States OhioGuidestone Full time
Where New Paths Begin

OhioGuidestone stands as the foremost provider of community behavioral health services in Ohio, assisting approximately 26,000 individuals annually. Our mission centers on addressing the comprehensive needs of each person through both telehealth and in-person preventive measures, alongside mental health and substance use interventions. By guiding individuals through their most challenging moments—with empathy and dignity—we empower them to pursue a healthier future.

Role Overview: The Outreach Specialist plays a crucial role in engaging potential program participants, assessing eligibility, managing enrollment processes, conducting orientation sessions, and ensuring the collection of necessary documentation.

Key Responsibilities:
  • Directs all outreach activities to achieve established objectives.
  • Regularly interacts with participants to provide consistent support throughout their program journey, focusing on removing barriers to success.
  • Conducts assessments to identify obstacles and updates individual opportunity plans accordingly.
  • Facilitates the recruitment of qualified participants through various channels, including internal referrals, community partnerships, resource fairs, and grassroots marketing efforts.
  • Guides prospective participants through orientation, eligibility verification, documentation gathering, and selection of training pathways.
  • Creates and maintains an informative orientation presentation to familiarize participants with program requirements and enrollment processes.
  • Oversees the completion of program assessments, ensuring all individual opportunity plans are finalized.
  • Handles administrative tasks such as audits, peer reviews, and maintaining participant records; responds promptly to communications; attends training and meetings; and prepares monthly reports.
  • Maintains accurate documentation of services provided and compiles monthly reporting data.
  • Secures all necessary documentation for eligible participants and ensures meticulous record-keeping.
  • Enters intake and orientation data into an electronic database and follows up with participants regarding documentation and class invitations.
  • Inputs participant information into relevant systems, including eligibility, demographics, services, and program outcomes.
  • Develops and updates marketing materials to align with current program needs.
  • Fosters strong community relationships and collaborative partnerships, maintaining effective connections with internal and external stakeholders.
  • Aims to meet contractual outcome requirements, which will be reviewed during supervision and team meetings.
  • Ensures confidentiality of client interactions in accordance with agency standards.
  • Participates in staff training and team meetings.
  • Demonstrates consistent attendance and a positive, flexible attitude, ready to take on additional responsibilities as needed.
Required Skills and Qualifications:
  • Proficient understanding of the English language, including grammar, composition, and spelling.
  • Competent in computer applications, including Microsoft Office Suite and basic database management.
  • Ability to communicate effectively with participants and families in diverse settings regarding program plans and participant performance.
  • Strong organizational skills and attention to detail.
Performance and Physical Requirements:
  • Job involves walking, bending, and remaining stationary for extended periods, including interacting with children of various ages.
  • Work environment varies and may include community settings, offices, and participant homes.
  • Frequent travel is required to various locations, necessitating a valid driver's license and reliable transportation.
  • Flexible working hours may include days, evenings, and weekends to accommodate client needs.
  • Regular verbal interaction with colleagues, external agency representatives, and families is essential.
Qualifications:
  • Minimum age of 21 and an associate degree in Social Work, Human Services, or a related field; a bachelor's degree is preferred.
  • Experience working with low-income individuals and young adults is essential.
  • Must possess a valid Ohio Driver's License with a clean driving record and valid insurance.
  • Reliable transportation is necessary for client transport.
  • Ability to pass a physical exam, tuberculosis test, and drug screening is required.
  • Employment is contingent upon satisfactory results from a comprehensive background check.


OhioGuidestone is committed to fostering a diverse community and encourages candidates from historically underrepresented groups to apply. EEO/AA M/F/H/V

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