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Community Engagement Coordinator

2 months ago

Cleveland, Ohio, United States OhioGuidestone Full time
Where New Paths Begin

OhioGuidestone stands as the premier provider of community behavioral health services in Ohio, impacting approximately 26,000 individuals annually. Our mission centers on addressing the holistic needs of individuals through both telehealth and in-person preventive services, alongside mental health and substance use treatment. By guiding individuals through their most challenging moments—with empathy and dignity—we empower them to pursue a healthier future.

Role Overview: The Outreach Specialist plays a crucial role in attracting program participants, assessing eligibility, managing enrollment processes, conducting orientation sessions, and ensuring all necessary documentation is collected.

Key Responsibilities:
  • Supervise all outreach activities to ensure objectives are achieved.
  • Engage regularly with participants to provide consistent support throughout their journey, focusing on overcoming barriers.
  • Conduct assessments to identify obstacles and update each participant's personalized opportunity plan as required.
  • Facilitate the recruitment of qualified participants through internal referrals, partnerships with community organizations, resource fairs, and grassroots marketing efforts.
  • Guide potential participants through orientation sessions, clarify eligibility criteria, assist with documentation, and help select appropriate training tracks.
  • Create and maintain an informative orientation presentation to familiarize participants with program requirements and enrollment processes.
  • Oversee the completion of program assessments and ensure all Individual Opportunity Plans (IOPs) are finalized.
  • Handle administrative tasks including audits, peer reviews, and maintaining participant records; respond promptly to communications; attend various trainings and meetings; complete monthly reports; and liaise with other agencies regarding paperwork and compliance.
  • Ensure accurate documentation of all services provided to participants and compile monthly reports.
  • Secure all necessary documentation for eligible participants and maintain organized records, including copying and sharing information as needed.
  • Input intake and orientation data into an electronic database and follow up with participants regarding documentation and class invitations.
  • Enter participant information into relevant program, county, state, and federal systems, including eligibility, demographics, services, assessments, and outcomes.
  • Develop, update, and refine marketing materials to align with current program needs.
  • Build strong community support and collaborative partnerships, maintaining effective connections with internal and external staff and community organizations related to data management.
  • Meet minimum outcome requirements as per contract stipulations, which will be reviewed during scheduled supervision and team meetings.
  • Uphold the confidentiality of client interactions in accordance with agency standards.
  • Participate in staff training and meetings.
  • Maintain regular and reliable attendance.
  • Demonstrate positivity, adaptability, and a willingness to engage in training and assume new responsibilities as necessary.
Required Skills and Abilities:
  • Proficient understanding of the English language, including vocabulary, spelling, composition rules, and grammar.
  • Computer literacy, including proficiency in Windows applications, Microsoft Office Suite, and basic database management, along with fundamental typing skills.
  • Able to communicate effectively with participants and families in various settings regarding program plans and participant performance.
  • Strong organizational skills and attention to detail.
Performance and Physical Requirements:
  • Job responsibilities involve walking, bending, stooping, climbing stairs, and remaining stationary for extended periods, including positioning oneself at the same level to assist children of all ages.
  • Work environments may include community settings, agency offices, schools, childcare facilities, or participants' homes.
  • Frequent driving is required to navigate various work environments.
  • Flexible working hours may include days, evenings, and weekends to accommodate client needs.
  • Verbal interaction with coworkers, representatives from external agencies, and families is essential.
Qualifications:
  • Must be at least 21 years old with a minimum of an associate degree in Social Work, Human Services, or a related field; a bachelor's degree is preferred.
  • Experience working with low-income participants and young adults is essential.
  • A valid Ohio Driver's License with a clean driving record and valid insurance is required.
  • Reliable transportation and the ability to transport clients are necessary.
  • Must be able to pass a physical exam, tuberculosis test, and drug screening.
  • Employment is contingent upon satisfactory results from a comprehensive background check.
  • *Funding sources may necessitate hiring candidates with advanced degrees.


OhioGuidestone is committed to fostering a diverse community and encourages candidates from historically underrepresented groups to apply. EEO/AA M/F/H/V