Accounts Receivable Specialist

2 weeks ago

Chester, Pennsylvania, United States T2 Flex Full time

About T2 Flex

T2 Flex is a segment of the T2 Group, a prominent provider of technology-driven solutions tailored for healthcare organizations. The company offers a diverse array of services through its four business lines: T2 Tech, T2 Flex, T2 Solutions, and T2 Talent.

With a deep understanding of the complexities inherent in modern healthcare systems, T2 Group leverages its vast expertise and innovative technologies to address challenging projects and deliver impactful results.

From enhancing patient access and satisfaction to optimizing revenue performance and improving operational efficiency, T2 Group is dedicated to making a meaningful difference in the organizations it supports.


Job Summary The role involves collecting private pay receivables from the point of payment or managing accounts assigned to bad debt, which includes initiating and responding to patient inquiries.

Job Responsibilities All employees at T2 Flex are expected to uphold the following responsibilities:

Practices and Policies Adhere consistently to T2 Flex practices and policies, including attendance, patient safety, and the identification and mitigation of unsafe practices. Uphold the ethical standards outlined in the T2 Flex Commitment to Principles Handbook.

Regulatory Requirements Complete and maintain all necessary regulatory requirements, including licensing, certification, and mandatory training within designated time frames. Ensure documentation is submitted two weeks prior to evaluations or as required. This may include TB Testing, Safety Test, Compliance Training, HIPAA Training, Licensing, and Certification.

Patient/Customer Satisfaction This standard is essential for employees with direct patient contact and may be evaluated using specific metrics such as Press-Ganey scores. A customer service standard may be developed for non-direct patient care employees at the discretion of management.

Essential Functions

  • Agency Assignment: Prepare delinquent accounts for transfer to external collection agencies after all payment avenues have been explored.
Review accounts and make necessary adjustments to ensure accurate balances.

Based on a retrospective review of financial data or new eligibility information, prepare and report cancellations to external agencies.

Act as a liaison with external collection agencies to facilitate payment collection and recovery.
Report payments and adjustments as required.

  • Budgets: Establish mutually agreeable payment arrangements (budget plans) in accordance with company policy.
Ensure timely processing of budget plan edits. Review payment arrangements that exceed policy limits with the Team Leader. Monitor accounts to ensure compliance with payment agreements and cancel arrangements when necessary. Print, review, and send budget plan contracts as per established procedures.

  • Collections: Evaluate accounts through the Paperless Collection System (PCS) workfile to initiate direct collection actions by making phone calls (averaging three calls per patient) to patients or guarantors according to departmental guidelines.
Initiate budget plans, collection assignments, insurance rebills, or charity processes after assessing recovery potential.

  • Communication: Maintain professionalism in all communications with co-workers, insurance carriers, patients, etc., regardless of the situation.
Provide accurate information regarding T2 Flex policies and procedures in a positive manner. De-escalate irate callers or transfer them to the Team Leader when necessary.

  • Correspondence and Reports: Exhibit cooperation and teamwork by participating in various projects (e.g., special reports). Assist colleagues as needed with training, coverage, backlogs, and departmental needs.
Attend and actively engage in unit and staff meetings. Display a positive and cooperative attitude. Process correspondence from patients based on assigned alpha designation, responding with customized letters, itemized statements, or insurance rebills as required. Document all actions taken in the computer system with financial notes.

  • Demonstrates Initiative: Show self-motivation and the ability to work independently with minimal supervision.
Exhibit adaptability and flexibility in interactions with patients and in job assignments. Accept responsibility for duties related to the position. Attend available educational classes and seminars as they arise.
QualificationsTo succeed in this role, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education: High School Diploma or Equivalent

Work Experience: A minimum of two years of experience in all aspects of medical billing and collections, demonstrating above-standard performance and call center experience.
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