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Accounts Receivable Specialist

2 months ago

Chester, Pennsylvania, United States T2 Flex Full time

About T2 Flex

T2 Flex is a division of the T2 Group, a prominent provider of technology-based solutions tailored for healthcare organizations. Our services span across four key business areas: T2 Tech, T2 Flex, T2 Solutions, and T2 Talent.

With a deep understanding of the complexities within modern healthcare systems, T2 Group leverages its vast expertise and innovative technologies to address challenging projects and deliver impactful results.

Our commitment is to enhance patient access and satisfaction, optimize revenue performance, and improve operational efficiency, thereby making a meaningful difference in the organizations we support.


Job SummaryAs a key player in our financial operations, you will be responsible for collecting private pay receivables from the point of payment or transitioning accounts to bad debt, through proactive engagement with patients and addressing their inquiries.

Job ResponsibilitiesAll employees at T2 Flex are expected to uphold the following standards:

Practices and PoliciesAdhere consistently to T2 Flex practices and policies, including attendance, patient safety, and the identification and mitigation of unsafe practices. Uphold the ethical standards outlined in the T2 Flex Commitment to Principles Handbook.

Regulatory RequirementsComplete and maintain all necessary regulatory requirements, including licensing, certification, and mandatory training within specified timeframes. Ensure documentation is submitted two weeks prior to evaluations or as required. This may include TB Testing, Safety Tests, Compliance Training, HIPAA Training, and Licensing and Certification.

Patient/Customer SatisfactionThis standard is essential for employees with direct patient interaction and may be evaluated through specific metrics such as Press-Ganey scores. A customer service standard may be developed for non-direct patient care roles at the discretion of management.

Essential Functions

  • Agency Assignment: Prepare delinquent accounts for transfer to external collection agencies after exhausting all payment avenues.
Review accounts and make necessary adjustments to ensure accurate balances.

Based on retrospective financial reviews or new eligibility information, prepare and report cancellations to external agencies.

Act as a liaison with external collection agencies to facilitate payment collection and recovery.
Document payments and adjustments as required.

  • Budgets: Establish acceptable payment arrangements (budget plans) in line with company policies.
Timely management of budget plan edits. Ensure that payment arrangements exceeding policy limits are reviewed by the Team Leader. Monitor accounts to confirm that promised payments are received and agreements are canceled when not upheld. Print, review, and send budget plan contracts according to established procedures.

  • Collections: Evaluate accounts using the Paperless Collection System (PCS) to initiate direct collection actions by making an average of three calls per patient to guarantors, following departmental guidelines.
Initiate budget plans, collection assignments, insurance rebills, or charity processes as appropriate based on recovery assessments.

  • Communication: Maintain professionalism in all communications with co-workers, insurance carriers, and patients, regardless of the situation.
Provide accurate information regarding T2 Flex policies and procedures in a positive manner. De-escalate irate callers or transfer them to the Team Leader when necessary.

  • Correspondence and Reports: Collaborate and demonstrate teamwork by participating in various projects, including special reports. Assist colleagues as needed with training, coverage, and backlogs.
Attend and actively engage in unit and staff meetings, displaying a positive and cooperative attitude. Process correspondence from patients by responding with customized letters, itemized statements, or insurance rebills as required. Document all actions taken in the computer system with financial notes.

  • Demonstrates Initiative: Exhibit self-motivation and the ability to work independently with minimal supervision.
Show adaptability and flexibility in interactions with patients and in work assignments. Accept responsibility for all duties related to the position. Attend educational classes and seminars as they become available.
QualificationsTo succeed in this role, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education: High School Diploma or Equivalent

Work Experience: A minimum of two years of experience in medical billing and collections, demonstrating above-standard performance and call center experience.