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Account Management Specialist

2 months ago

West Chester, Pennsylvania, United States Container Port Group Full time

Customer Experience Specialist

Job Category: Operations Requisition Number: ACCOU001902

Job Overview

ContainerPort Group is seeking a dedicated Customer Experience Specialist to enhance our CX team.

The role involves overseeing the daily management of essential account orders, ensuring accuracy and timeliness in processing, while fostering strong relationships with our clientele.

Key Responsibilities:

  • Manage the email communications for assigned accounts
  • Accurately input orders in a timely manner
  • Collect and scan necessary documents into the internal system
  • Collaborate with field offices to address customer operational requirements
  • Identify and comprehend customer billing specifications
  • Review daily billing reports to facilitate the invoicing process
  • Understand and apply customer contract pricing
  • Spot opportunities for business growth and liaise with sales or commercial teams
  • Update external websites as required
  • Provide backup support for other accounts as needed
  • Maintain and refresh account profiles

Qualifications:

  • Preferred experience in logistics
  • College degree is advantageous
  • Detail-oriented with strong organizational skills
  • Ability to multitask effectively
  • Exceptional customer service abilities
  • Positive communication and interpersonal skills
  • Intermediate proficiency in Microsoft Office Suite - Excel, Word & Outlook

Benefits and Perks:

  • Competitive salary
  • Comprehensive benefits package including:
    • Medical, Prescription, Dental, Vision coverage
    • Life, AD&D, and Disability insurance
    • Employee Assistance Program
    • Financial planning services
    • 401(k) plan with company match up to 6%
    • Paid Time Off
    • Opportunities for professional development and growth
    • Tuition assistance
    • Casual dress code
    • Flexible work arrangements
    • Bonus eligibility

Company Overview:

ContainerPort Group, Inc. (CPG), part of the World Group, has been a leader in cargo transportation and freight services since 1971. With over 55 years of experience, we provide comprehensive solutions in container and domestic trucking, depot operations, rail, warehousing, and logistics across the Midwest, Ohio Valley, Gulf, and East Coast of the United States.

Join our growing community at World Group