Service Manager

4 days ago


Whippany, New Jersey, United States Elliott-Lewis Full time
Service Manager - HVAC/R and Mechanical Leader

Seeking a highly motivated Service Manager with experience and an entrepreneurial mindset to join our team. The successful candidate must possess advanced technical experience in the HVAC/R industry and be seeking a long-term relationship with an employer to further their career.

This is a full-time and exempt (salaried) position. The Service Manager will be responsible for promoting and ensuring customer satisfaction throughout service operations, providing internal support to the Service Department, and coordinating the daily schedule with our dispatch department.

The ideal candidate will provide technical support and direction to field service technicians, conduct site surveys, estimates, and follow through on small projects, and provide technical estimating support to sales personnel.

The Service Manager will also perform project and account management tasks, including managing, supervising, planning, and communicating. They will be detail-oriented with a strong understanding of customer service and employee relations.

The successful candidate will have a minimum of 8 years of field experience working for a mechanical contractor in the industry, excellent verbal and written communication skills, and the ability to balance communications between internal and external customers at all levels.

Proficiency in Microsoft Office, specifically Excel, Word, and Outlook, is required. Soft skills include being organized, self-motivated, and detail-oriented. Preferred skills include Microsoft Dynamics/GP experience, DocLink software experience, and experience with DocuSign.

Elliott-Lewis offers a robust compensation package, including a competitive base salary, annual raises, annual bonuses, 401k Retirement Plan with a generous company match, two weeks' vacation during the first year, sick pay, medical/health insurance plans, dental coverage, and additional voluntary benefits.


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