Service Manager

1 week ago

Whippany, New Jersey, United States Elliott-Lewis Full time
Job Title: Service Manager - HVAC/R and Mechanical Expert

At Elliott-Lewis, we are seeking a highly motivated Service Manager with experience and an entrepreneurial mindset to join our team. As a Service Manager, you will be responsible for a team of HVAC mechanics and will be responsible for promoting and ensuring customer satisfaction throughout service operations.



Key Responsibilities:


  • Promote and ensure customer satisfaction throughout service operations group
  • Provide internal support to the Service Department as a whole
  • Coordinate your team's daily schedule with our dispatch department
  • Provide technical support and direction to field service technicians and ensure that proper service techniques are utilized
  • Conduct site surveys, estimates, and follow through on small projects
  • Provide technical estimating support to sales personnel
  • Performs project and account management tasks including but not limited to managing, supervising, planning, and communicating
  • Multi-task in a way that allows for proper coordination of all service department activities
  • Be detail oriented with a strong understanding of customer service and employee relations
  • Successfully operate in a dynamic environment to ensure business objectives are met
  • Efficiently plan, coordinate, and oversee field service operations
  • Identify work flow weaknesses and implement corrective action


Requirements:


  • Minimum of 8 years of field experience working for a mechanical contractor in the industry
  • Excellent verbal and written communication skills
  • Balance communications between internal and external customers at all levels
  • Capable of pivoting between small and large sized projects and respective change orders
  • Proficiency in Microsoft Office, specifically Excel, Word, and Outlook
  • Soft skills: Organized, self-motivated, and detail-oriented


Preferred Skills:


  • Microsoft Dynamics/GP (an accounting software) experience highly desired
  • DocLink software (an Accounts Payable SAAS) experience highly desired
  • Microsoft Office experience in SharePoint and Teams
  • Experience with DocuSign
  • Bachelor Degree preferred but not required


Compensation:

Elliott-Lewis offers a robust compensation package including:




  • Competitive base salary
  • Annual raises
  • Annual bonuses
  • 401k Retirement Plan with generous company match
  • Two weeks' vacation during first year at entry-level with more earned for greater tenure
  • Sick Pay
  • Medical / Health Insurance Plans
  • Dental coverage
  • Additional voluntary benefits including several life insurance options, accident insurance, several disability insurance options, and more


We recognize that great talent can come from a variety of backgrounds. We are an equal opportunity employer committed to affirmative action and diversity. Background, MVR checks, and drug tests are performed for all positions.



We are an equal opportunity employer including Disability/Vets



Elliott-Lewis Corporation is a full-service HVAC/R (Heating, Ventilation and Air Conditioning/Refrigeration) contractor. The Mechanical Services department provides maintenance, repair and operations, as well as new installations, replacements, design/build and building automation control services to commercial, industrial and governmental customers.



The ideal candidate will be seeking a long-term relationship with an employer to further their career. This is a full-time and exempt (salaried) position.



Since 1905, Elliott-Lewis and its family of companies have a reputation of being a premier provider of Mechanical Services, Facilities Management, and Crane Rentals.

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