Customer Service Representative

1 day ago


Whippany, New Jersey, United States SSi People Full time
Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at SSi People. As a key member of our patient support team, you will be responsible for providing exceptional customer service to patients, physicians, and pharmacies, ensuring seamless access to care and medication adherence.

Key Responsibilities:

  • Respond to inbound and outbound calls to/from patients, physicians, and pharmacies, addressing their access to care and reimbursement needs.
  • Focus on patient empathy and the consumer experience, ensuring our patients feel valued and supported.
  • Refer complex issues to internal teams, such as Program Management, IT, and other Patient Support teams, to resolve issues efficiently.
  • Perform other assignments as needed to support the team's goals.

Requirements:

  • High School or GED required.
  • 1+ years of experience in healthcare or case management in a high-volume contact center environment or similar environment preferred.
  • Experience working in pharmacy benefits, healthcare insurance, and/or medical billing is a plus.
  • Call Center operating metrics and performance management experience is a plus.
  • Knowledge of pharmacy benefits, healthcare insurance, and/or medical billing is a plus.
  • Fluent in English/Spanish is a plus.
  • Excellent communication skills, with the ability to convey information in easy-to-understand language.
  • High level of empathy and emotional intelligence, with a focus on patient satisfaction.
  • Adaptability and ability to navigate complex situations efficiently.

What We Offer:

As a Customer Service Representative at SSi People, you will have the opportunity to work in a dynamic and supportive environment, with a focus on patient-centered care. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.



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