Service Manager

2 days ago

Whippany, New Jersey, United States Elliott-Lewis Full time
Service Manager - HVAC/R and Mechanical

We are seeking a highly motivated Service Manager with experience and an entrepreneurial mindset to join our team. As a Service Manager, you will be responsible for a team of HVAC mechanics and will be responsible for promoting and ensuring customer satisfaction throughout service operations.

About the Role
  • Promote and ensure customer satisfaction throughout service operations group
  • Provide internal support to the Service Department as a whole
  • Coordinate your team's daily schedule with our dispatch department
  • Provide technical support and direction to field service technicians and ensure that proper service techniques are utilized
  • Conduct site surveys, estimates, and follow through on small projects
  • Provide technical estimating support to sales personnel
  • Performs project and account management tasks including but not limited to managing, supervising, planning, and communicating
  • Multi-task in a way that allows for proper coordination of all service department activities
  • Be detail oriented with a strong understanding of customer service and employee relations
  • Successfully operate in a dynamic environment to ensure business objectives are met
  • Efficiently plan, coordinate, and oversee field service operations
  • Identify work flow weaknesses and implement corrective action
Requirements
  • Minimum of 8 years of field experience working for a mechanical contractor in the industry
  • Excellent verbal and written communication skills
  • Balance communications between internal and external customers at all levels
  • Capable of pivoting between small and large sized projects and respective change orders
  • Proficiency in Microsoft Office, specifically Excel, Word, and Outlook
  • Soft skills: Organized, self-motivated, and detail-oriented
Preferred Skills
  • Microsoft Dynamics/GP (an accounting software) experience highly desired
  • DocLink software (an Accounts Payable SAAS) experience highly desired
  • Microsoft Office experience in SharePoint and Teams
  • Experience with DocuSign
  • Bachelor Degree preferred but not required
Compensation

Elliott-Lewis offers a robust compensation package including:

  • Competitive base salary
  • Annual raises
  • Annual bonuses
  • 401k Retirement Plan with generous company match
  • Two weeks' vacation during first year at entry-level with more earned for greater tenure
  • Sick Pay
  • Medical / Health Insurance Plans
  • Dental coverage
  • Additional voluntary benefits including several life insurance options, accident insurance, several disability insurance options, and more

We recognize that great talent can come from a variety of backgrounds. We are an equal opportunity employer committed to affirmative action and diversity. Background, MVR checks, and drug tests are performed for all positions.

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