Field Service Specialist

5 days ago

Whippany, New Jersey, United States Mettler-Toledo Full time

As a Field Service Specialist at Mettler-Toledo, you will play a critical role in ensuring the smooth operation of our customers' chemical synthesis processes. Your primary responsibility will be to conduct on-site installations, customer training, repairs, and preventative maintenance for assigned instrumentation.

You will work closely with our North American Service Operations and MTAC teams to provide depot repair, field service, sales, customer service, and product management support. Your expertise will be essential in resolving customer issues and ensuring that our products meet the highest standards of quality and performance.

Key responsibilities will include:

  • On-site installations, repairs, upgrades, and maintenance of assigned AutoChem instrumentation, including infrared reaction profiling equipment, laser crystallization monitoring equipment, automated lab reactor systems, proprietary software, and associate applications.
  • Providing field service support and expertise to AutoChem end-users on assigned equipment throughout the product's lifecycle, including product positioning, lead generation, and training.
  • Communicating, documenting, and managing customer issues with the Sales, TAC, Product Management, Service, and Quality departments as required.
  • Prioritizing, scheduling, and tracking open service issues to resolution.
  • Documenting and reporting scheduling, utilization, expense, and escalation as required in a timely manner.
  • Proactively controlling scheduling and territory assignments with effective expense management at or below budget.

To succeed in this role, you will need:

  • Education in a chemistry, mechanical, or electrical field.
  • Minimum 1-3 years of experience, including internships or educational lab experience.
  • Ability to travel around 80%, with around 60% local travel and 20% overnight.
  • Territory includes New Jersey, Pennsylvania, Delaware, Maryland, and Virginia. Location on western half of New Jersey is ideal.
  • Software and hardware literacy and proficiency of Windows-based and embedded operating systems.
  • Knowledge of SAP is a plus.

Mettler-Toledo offers a comprehensive benefits package, including medical, dental, and vision care coverage, a 401(k) savings plan with company matching, tuition reimbursement, perks, and discounts. We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification.

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