Seasonal Retail Sales Representative

2 weeks ago

Frisco, Texas, United States Tapestry Full time

Company Overview

Tapestry is a renowned luxury brand holding company that encompasses a diverse portfolio of modern lifestyle brands. We are dedicated to crafting high-quality accessories and lifestyle collections that resonate with a contemporary audience.

Sales and Customer Experience

  • Ensure all daily responsibilities are executed while maintaining the highest standards of customer service.
  • Inspire and guide the sales team to achieve their objectives through effective coaching and motivation.
  • Recognize the importance of staffing in driving sales and actively participate in recruitment efforts.
  • Collaborate with management to prioritize business needs and ensure operational efficiency.
  • Enhance personal and team product knowledge to stay informed about current offerings.
  • Encourage the establishment of long-lasting customer relationships to foster loyalty and repeat business.
  • Address customer inquiries and concerns promptly, employing a solution-oriented mindset.
  • Adapt communication style to meet the needs of both customers and team members.
  • Influence purchasing decisions through a balanced approach of patience and assertiveness.
  • Guide the team in integrating current trends into their customer interactions.
  • Act as a local brand ambassador to promote community engagement and brand loyalty.
  • Present a polished and professional image that aligns with the brand's aesthetic.
  • Build trust as a fashion advisor by sharing insights on market trends.
  • Stay attuned to local market dynamics that may affect business performance.
  • Develop and implement a client engagement strategy in collaboration with management.
  • Drive sales through strategic initiatives, client outreach, and maintaining ongoing customer relationships.
  • Take responsibility for achieving personal and store performance metrics.
  • Hold the sales team accountable for their productivity and performance.
  • Communicate sales goals clearly and track progress to ensure team success.
  • Utilize supervisory skills to enhance team performance and customer engagement.
  • Work closely with management to adapt sales strategies to meet evolving business needs.
  • Promote and implement sales initiatives across all product categories.
  • Model and instill the brand's sales and service expectations within the team.
  • Align decision-making with organizational objectives and brand values.

Workplace Culture

  • Engage in recruitment and onboarding processes to build a strong team.
  • Foster a supportive environment that values individual contributions and performance.
  • Utilize effective communication and coaching techniques to address performance issues.
  • Provide constructive feedback to team members to support their professional growth.
  • Encourage teamwork and collaboration among staff members.
  • Maintain professionalism and composure in all interactions.
  • Embrace feedback and adjust behaviors to enhance team dynamics.
  • Demonstrate flexibility and adaptability in response to business needs.
  • Build strong relationships with colleagues and promote a positive work environment.
  • Take initiative and ownership of responsibilities to drive results.
  • Lead by example and inspire enthusiasm for the brand's mission.

Operational Excellence

  • Utilize company tools and technology to enhance customer relationships and sales efforts.
  • Adhere to retail policies and procedures to ensure operational integrity.
  • Maintain the store's appearance and functionality in collaboration with corporate standards.
  • Communicate regularly with management to keep them informed of store operations.
  • Exhibit strong business acumen in daily operations.
  • Manage operational tasks effectively, including sales, payroll, and inventory management.

Qualifications

Experience: A minimum of one year in a retail management role within a luxury environment is preferred. Knowledge of current fashion trends and competitive landscape is essential.

Education: High school diploma or equivalent is required; a college degree is preferred.

Technical Skills: Proficiency in MS Office applications and familiarity with retail management systems.

Physical Requirements: Ability to communicate effectively and navigate the sales floor. Must be able to lift and carry items as needed.

Schedule: Flexibility to work varied hours, including evenings and weekends, to meet business demands.

Note: This description is intended to provide a general overview of the position and is not exhaustive of all responsibilities.

Tapestry is an equal opportunity employer committed to diversity and inclusion in the workplace.

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