Seasonal Retail Sales Consultant

2 weeks ago

Frisco, Texas, United States Tapestry Full time

Company Overview

Tapestry is a renowned design house specializing in contemporary luxury accessories and lifestyle collections, celebrated for its commitment to quality craftsmanship. With a distinctive all-American spirit, Tapestry redefines luxury for the modern era, embodying authenticity and innovation. Globally, the Tapestry brand is recognized for its effortless style.

Sales and Customer Engagement

  • Ensures all daily responsibilities are fulfilled while maintaining Tapestry's service standards.
  • Mentors, nurtures, and inspires the team consistently to achieve targets using company resources.
  • Recognizes the significance of staffing on sales performance and recruits effectively.
  • Collaborates with management to prioritize and address business needs at all times.
  • Enhances personal and team product knowledge and stays informed about current collections.
  • Encourages the team to cultivate lasting relationships with clients to boost sales.
  • Addresses customer inquiries and resolves issues promptly through proactive solutions.
  • Adapts approach based on customer and team cues to meet their needs.
  • Influences purchasing decisions by balancing assertiveness with patience.
  • Guides the team on integrating trends into their customer interactions.
  • Acts as a brand ambassador within the local community to foster brand loyalty.
  • Creates positive impressions by presenting oneself in line with Tapestry's style guidelines.
  • Establishes credibility as a fashion advisor by sharing insights on market trends.
  • Monitors local market changes that may affect business performance and supports local sales strategies.
  • Develops and implements a client engagement strategy in partnership with management.
  • Drives sales through strategic client engagement and maintaining productive customer relationships.
  • Takes ownership of results and remains aware of personal and store performance metrics.
  • Holds the sales team accountable for their productivity.
  • Communicates sales goals in partnership with management and tracks performance consistently.
  • Maximizes supervisory role to achieve strong metrics through collaborative selling.
  • Adapts business strategies and selling techniques to enhance overall store performance.
  • Implements sales strategies and initiatives across all product categories.
  • Models and develops the team to meet Tapestry's sales and service expectations.
  • Aligns decisions with organizational objectives in collaboration with management.

Workplace Culture

  • Participates in recruiting, interviewing, and onboarding processes to retain top talent.
  • Collaborates with management to build a strong talent pipeline through active recruitment.
  • Addresses performance issues using effective communication and coaching techniques.
  • Evaluates team performance and provides timely feedback for continuous improvement.
  • Recognizes individual contributions and communicates effectively.
  • Empowers team members through delegation.
  • Utilizes company resources to stay informed.
  • Employs available resources for informed decision-making and collaboration.
  • Develops strategies to achieve personal and team performance metrics.
  • Fosters a collaborative and supportive work environment.
  • Maintains professionalism and composure at all times.
  • Welcomes constructive feedback and adjusts behaviors accordingly.
  • Adapts to changing business needs proactively.
  • Acts as a champion for the team and the brand.
  • Builds trust and rapport with colleagues and team members.
  • Addresses challenges directly and collaborates with management for solutions.
  • Takes initiative and demonstrates accountability for personal and team outcomes.
  • Exhibits confidence in leading the team and managing store operations.
  • Leads by example and inspires enthusiasm for shared goals.

Operational Excellence

  • Utilizes Tapestry's tools and technology to enhance client engagement and sales efforts.
  • Adheres to all retail policies and operational procedures.
  • Understands and utilizes retail systems and reporting tools effectively.
  • Maintains the store's interior and exterior in collaboration with corporate support.
  • Communicates regularly with supervisors to provide updates and insights.
  • Demonstrates strong business acumen in daily operations.
  • Manages daily tasks in accordance with Tapestry's standards, including sales and service expectations.

Additional Qualifications

Experience: A minimum of one year of management experience in a luxury retail environment is preferred. Must possess current knowledge of fashion trends and competitive landscape.

Education: High school diploma or equivalent; a college degree is preferred.
Technical Skills: Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and familiar with retail systems.

Physical Requirements: Ability to communicate effectively with customers and team members. Mobility to navigate the sales floor and stockroom to assist with customer service. Capability to reach, bend, and climb to access products for customers. Ability to lift and carry items up to fifty pounds as needed.

Schedule Flexibility: Must be available to work a flexible schedule to accommodate business needs, including evenings, weekends, and peak retail periods.

Note: This description serves as a sample of job responsibilities and does not encompass all performance requirements.

Tapestry is an equal opportunity employer.

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